Welcome to PainClinix. We value the trust you place in us when sharing your personal and medical information. This Privacy Policy describes how we collect, use, store, and protect your data in accordance with the Digital Personal Data Protection Act (DPDP Act) of India, 2023.

1. Information We Collect

To provide you with high-quality pain management services, we may collect the following types of information:

• Personal Information: Name, age, gender, contact number, email address, and residential address.
• Medical Information: Past medical history, current pain conditions, symptoms, diagnostic reports, and details of previous treatments.
• Appointment Data: Preferred dates and times for consultations and consultation history.
• Technical Data: IP address, browser type, and usage data collected through cookies for website optimization.

2. Purpose of Collection

We collect and use your data for the following legitimate purposes:

• Medical Services: To diagnose, treat, and monitor your medical condition effectively.
• Communication: To confirm appointments, provide treatment updates, and respond to your inquiries.
• Record Keeping: To maintain secure medical records as required by medical regulations in India.
• Improvement: To enhance our website and services based on user feedback and analytics.

3. Data Fiduciary & Consent

PainClinix (Dr. Titiksha Goyal) acts as the Data Fiduciary for your personal data. By using our website and filling out our appointment forms, you provide your clear and informed consent for the collection and processing of your personal data as described in this policy.

You have the right to withdraw your consent at any time, which may affect our ability to provide certain services to you.

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties. We only share information with:

• Authorized medical staff within our clinic who are involved in your treatment.
• Legal authorities if required by the laws of India.

5. Cookies

Our website uses cookies to improve user experience and analyze website traffic. You can choose to disable cookies through your browser settings, though it may impact some website functionalities.

6. Grievance Redressal

If you have any questions, concerns, or grievances regarding our privacy practices or your data, please contact our Grievance Officer:

Grievance Officer: Dr. Titiksha Goyal
Email: drtitikshagoyal.in
Phone: +91 8284838332
Address: Doctors Plaza, West Punjabi Bagh, Delhi, India

If you are not satisfied with our response to your grievance, you may also make a complaint to the Data Protection Board of India in the manner prescribed under the law.

Last Updated: April 21, 2024